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Services for the 21st century/Innovation in servicesResearch Programme

Overview
Contacts
Information
User involvement

Website

http://www.pt-ad.pt-dlr.de/441_ENG_Live

Programme type

Research programme

Programme status

Ongoing

Total number of funded projects

Summary of key aims

In all areas of the economy, services have been, and will continue to be, a key driver of economic growth and increased employment, both in Germany and in Europe as a whole. Even in times of alacker eceonomic activity, services have invariably done better than conventional goods-producing industries. In terms of Germnay's status as a place to live or to do business, services are a key component in any strategy designed to boost the country's global competiveness. An especially importnat contributions is made by sophisticated, exportable services, which are also promising for the labour market policy.

In 1995, Germany's federal Ministry of Education and Research (BMBF) responded to a perceived lack of service mentality among the country's businesses and research organisations by launching its initiative on services for the 21st century, thus laying a vital foundation for the comprehensive developmet of services in Germany. The initiative's key instrument involves promoting ideas, concepts, strategies and models designed to and the necessary new impetus to the successful, stable realisation of the country's potential as a location both for living and for doing business, at the same time securing employment. The initiative's overall objectives were:

- to support development of the service sector
- to encourage a more positive attitude towards research and development
- to provide incentives to private initiative
- to draw attention to the consequences for training and recoginsed qualifications and support appropriate
- implementation strategis, and
- to promote networking with other economic sectors of the economy.

Projects are supported within the following prority areas:

- Management approaches and mehtods in services (e.g. knowledge management, co-operation management and virtual enterprises, marketing, service engineering, benchmarking)
- growth branches of industry and business clusters (public services, health services, ficility management, financial services, trade and craft)

transfer and trasversal project

Management contact

Ursula Zahn-Elliott
ursula . zahn - elliott @ bmbf . bund . de
0049 228573162
Brundesministerium fur Bilung und Forshcung
Ref. 227
Heinemannstr. 2
53175 Bonn
Germany

Admin contact

DLR e.v.
0049 2283821134
Heinrich-Konen-Str 1
53227 Bonn
Germany

Scientific contact

DR Gerhard Ernst
Gerhard.Ernst@dlr.de
0049 2283821120
Heinrich-Konen-Str 1
53227 Bonn
Germany

Funding contact

Dr Martin W Schmied
0049 2283821134
DLR e.v.
Heinrich-Konen-Str 1
53227 Bonn
Germany

Is the project externally evaluated?

Yes

Who has evaluated, or will evaluate, the programme?

Kienbaum Management Consulting, Dusseldorf, Berlin:
DR Mathias Schatz
Tele: 0049-30-880198-27

What forms of international collaboration does the programme support?

▪ National researchers abroad